Claims Service

High Quality Claims Service

You can report a claim by calling our 24-hour claims service center at 1.877.248.9015 or contacting your Houston General agent. Our claims staff can also assist you with:

• Emergency roadside assistance (including towing services)
• Auto glass replacement or repair
• Questions about an existing claim
• Reporting a suspicious claim
• Questions about identity theft

Our Quality Service Pledge

We pledge to:

• Contact you promptly after you report a loss, and to answer promptly all phone calls and correspondence
• Treat you courteously and professionally at all times
• Issue your check within 7 days after settling the claim

If we fail to live up to our pledge in any way, please send a letter documenting the circumstances and requesting a refund of your deductible (up to $500),

Robert Woods
Claim Coordinator
Houston General Insurance Exchange
c/o OneBeacon Insurance Group
8 Essex Center Drive
Peabody, MA 01960

Quality Auto Repair Guarantee

When it comes to repairing your vehicle after an accident, we deal with repair shops that demonstrate high-quality and timely workmanship. If you have the work done through our Automobile CARE Program, we guarantee it for as long as you own or lease your vehicle. Call our Claims Department at 1.877.248.9015 for a designated CARE repair facility near you.