Billing

Paying Your Premium

For your convenience, Houston General offers several ways to pay your Houston General Auto / Homeowners / CustomPac premium or your Landlord Protector Plus premium.

Auto, Homeowners, or CustomPac

• Electronically - via OnTime®, our electronic funds transfer program. You select the date you want us to deduct your payment from your checking account and we do the rest.
  Sign up for OnTime®
  Update your account information
  Cancel scheduled payments

  By mail - Send your check along with the remittance stub to the address printed on your bill. If you don't have the remittance stub, please write your policy number on your check and mail it to:

  Houston General Insurance Exchange
  PO Box 81044
  Woburn, MA 01813-1044

• By telephone - Simply call 1.877.248.8815; but keep your bill handy, as you will need your personal access code and ID number (which are printed on the invoice) to use this system.

Landlord Protector Plus

• By mail - Send your check along with the remittance stub to the address printed on your bill. If you don't have the remittance stub, please write your policy number on your check and mail it to:

  Houston General Insurance Company
  PO Box 41590
  Philadelphia, PA 19101-1590

• By telephone - You can pay your Landlord Protector Plus premium by requesting a withdrawal from your checking or savings account. Call 1.877.248.9015; but keep your bill handy, as you will need your policy number (which is printed on the invoice) and your zip code to use this system.