Homeowners

As a Houston General homeowner policyholder, you have access to range of exclusive benefits to help you protect your home, whether it's a small Mission-style house, a sprawling split-level Ranch or something in between.

Claims Emergency Response

If you experience water, smoke or fire loss, our Emergency Response Program has adjusters on call to help you 24/7, including weekends and holidays. Emergency cleaning contractors will contact you within two hours after you report the damage and will be on site within four hours after your initial report. Call 1.877.248.9015 for more information.

Home Maintenance Checklist

Your home is your castle and protecting your investment is a priority. Click here for valuable maintenance tips to keep your home in good condition.

And, you are also eligible to receive the following services through our partner Identity Theft 911®:

Identity Resolution Services and Identity Credit Monitoring Services

Did you know that 27,000 new people each day become victims of identity theft? For the past seven years, identity theft has been the fastest growing crime in America, and its effects can be devastating.

A single fraudulent activity on one of your accounts is often just the tip of the iceberg, so time is of the essence. Houston General has partnered with Identity Theft 911, a leading provider of identity theft solutions, to provide you with comprehensive theft resolution services and proactive assistance should you have a serious identity theft crisis, or simply need to take preventive measures regarding a stolen credit card or lost wallet.

Learn more about identity theft resolution services available exclusively to Houston General members, and register for credit monitoring service.

Disaster Document Recovery

If you have lost your personal identification, legal or financial documents due to a natural disaster, flood or fire, a highly experienced specialist from Identity Theft 911 will help re-establish crucial sensitive documents, expedite emergency authentication, provide access to financial institutions and records, and coordinate with your employer, benefits providers, and even family and friends.

Call our claims department at 1.877.248.9015 to be transferred to an Identity Theft 911 specialist.

Learn more about Disaster Document Recovery.

Travel Document Recovery

Ever thought about the frustration you would experience if you suddenly lost your license, passport, or airline tickets while traveling? Instead of focusing on your trip, you would be stuck dealing with law enforcement officials, government bureaucrats and credit reporting agencies. Houston General Members have access to highly experienced fraud specialists to help you with emergency travel documents and arrangements, as well as take proactive measures to protect against the fraudulent use of your lost information.

Learn more about Travel Document Recovery.